Help

Help & Support
Welcome to ShopDhop Help Center! We’re here to assist you with your shopping experience. Below you’ll find answers to frequently asked questions. If you still need help, feel free to contact us.

🛒 Ordering
How do I place an order?

Browse through our collections, choose your favorite items, and click “Add to Cart.” Once you’re done, go to your cart and proceed to checkout.
Can I cancel or change my order?

You can cancel or modify your order within 1 hour of placing it. Contact our support team quickly at [support@shopdhop.in] or via our contact form.

🚚 Shipping & Delivery
Where do you ship?

We ship all over India. International shipping is currently not available.
When will I receive my order?

Orders are usually shipped within 2-3 business days. Delivery typically takes 5–7 days, depending on your location.
How can I track my order?

You’ll receive a tracking link via email once your order is shipped.

💳 Payments
What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and select wallet payments.
Is COD (Cash on Delivery) available?

Yes! COD is available on selected products.

🔄 Returns & Refunds
Can I return a product?

Yes, returns are accepted within 7 days of delivery if the item is unused and in original packaging. Some items may not be eligible—please check product details.
How do I get a refund?

Once your return is approved, the refund will be initiated to your original payment method within 5–7 business days.

🛠️ Product Issues
I received a damaged or wrong product. What should I do?

We’re sorry! Please email us at [support@shopdhop.in] with your order number and a photo of the issue within 48 hours of delivery.

📦 Custom Orders & Pre-orders
Do you offer pre-orders or custom products?

Yes! We occasionally open pre-orders for limited-edition collectibles. Stay tuned to our social media for updates.